SEE prides itself on delivering the very highest levels of workmanship and quality through our Planned and Reactive Helpdesk. During our 30 year history we have realised that the only way of delivering a consistently high service revolves around the quality of the engineers undertaking the tasks.
Mechanical and Electrical Maintenance
Planned Maintenance, current building regulations driven by UK and EU legislation states that all mechanical and electrical services must be tested to ensure a building is compliant with UK law. These periodic tests must be carried out by qualified electrical or mechanical engineers in line with guidelines set out in the SFG 20 British Standard.
Reactive Maintenance is unplanned maintenance and is required to respond to mechanical and electrical system failures. The nature of the work ensures buildings are safe for their occupants while enabling the building’s operation to continue with minimal disruption. Our engineers have an extensive range of critical spares on board their vans that ensures a focus on first time fix.
We have experience delivering maintenance to commercial, residential, student accommodation, retail and restaurants nationwide. We aim to provide complete maintenance solutions for every project, offering our clients one point of contact for all aspects of their PPM and Reactive needs.
All SEE engineers are qualified to a NVQ, NICEIC, Gas Safe or City and Guilds standard as a minimum requirement, in conjunction with our minimum qualification requirements all engineers are fully DBS checked for additional peace of mind.
SEE engineers are able to provide 'real-time' updates and live arrival and departure times by utilising tablet technology which seamlessly integrates with our on-line IT CAFM system, this process ensures both the quality and efficiency of our reactive service whilst empowering the helpdesk to provide instant updates to the client.
The SEE reactive service provides the following response times:
- 2 Hour Response
- 4 Hour Response
- Same Day Response
- 24 Hour Response
- Non Emergency 5 Day
The response times are managed and achieved by the use of both our live IT CAFM software and our engineer tracking system which manage and intelligently dispatch the closest engineer with the correct skill set which will in turn give us a greater opportunity to achieve a first time fix.
We have a fully manned helpdesk comprising of 17 staff at our Head Quarters in Essex. The helpdesk is managed by our Maintenance Operations Manager Lee Manwaring who ensures all client priorities are delivered and exceeded where possible.
Our helpdesk is managed from 8am to 5pm and out of hours to ensure we meet client requirements and be able to provide a 24 hour, 365 days a year maintenance service.
Helpdesk Number: 0208 559 5010
Helpdesk Email: firstname.lastname@example.org
Our helpdesk is operated by our Mechanical Services Supervisors from 8.00am to 5.30pm and out of hours, we have engineers on call to ensure all emergency works are attended to within the time required.
Helpdesk Number: 0208 502 6900
Helpdesk Email Address: MechanicalMaintenance@see-plc.com
Maintenance Operations Manager
Lee joined SEE in 2007, Lee manages the expanding passionate and client focused helpdesk team and in house engineers.
Lee has over 26 years’ experience in this industry providing exceptional customer service and solutions to effectively maximise productivity of staff. Lee reports into Jamie Davey Managing Director.
As operations manager Lee gets involved in all aspects of the helpdesk and produces resolutions for Clients queries as well as adhering to all KPI requirements.
Maintenance Helpdesk Manager
Dionne joined SEE in 2011 as a Helpdesk Coordinator and has progressed to Helpdesk Manager in the last year. Dionne manages all maintenance contracts that go through our helpdesk and is the main contact for all clients.
Dionne has over 10 experience working in this industry providing expceptional customer satisfaction.
As Helpdesk Manager Dionne is highly involved in all aspects of maintenance jobs from allocation to completion to ensure all jobs are delivered first time.